Googles research into how to create the perfect team has some interesting insights into the key building blocks of success. This research supports the E Pluribus University model of collaborative problem solving and highlights best practice based on sound analysis.
In an article written by Charles Duhigg entitled ‘What Google Learned From Its Quest to Build the Perfect Team’ oversight is given into Project Aristotle. ‘It was assessed that in the group setting creativity, innovation and problem solving can be significantly harmed by negative group norms emerging. Similarly the right norms can raise a groups collective intelligence. They defined that norms can be unspoken or openly acknowledged, but their influence is often profound.’
‘In their mission to find an ‘employee performance optimization’, the Google research team, working on ‘Project Aristotle’ discovered that the most successful teams were the ones with ‘high average social sensitivity’. In other words those people who are skilled at intuiting how others felt based on their tone of voice, expressions and other no verbal cues. In effect, creating a team environment within which team members felt safe to share ideas and innovation freely without fear of judgement.’
Taking this research a step further and adding to the sentiment in this article This realization is nothing new, but it is only in recent years that social sciences began catching up and getting to grips with those aspects of personally, emotion, cognition and behavior which were previously judged incapable of being identified.
Good relationships and coping strategies are key to our success in every area of human activity, from the initial bonding between parent and child to the ability of a manager to bring out the best in his or her employees.
It is well researched and documented that peoples level of emotional intelligence is a key indicator of potential for success. It is the ability to tune into the world, to read situations and connect with others while taking charge of your own life. The EQ-i which formally tests and reports on an individuals level of emotional intelligence, undeniable evidence has shown a close link between this ability – which has relatively little to do with intellect per se – and long term success. It has even been argued that perhaps once at a certain level of IQ, EQ matters more.
The fact that Google’s insights aren’t wholly original doesn’t mean their contributions aren’t valuable. In fact, on the contrary, Google, in its race to build the perfect team, has perhaps unintentionally demonstrated the usefulness of imperfection and done what Silicon Valley does best: figure out how to create psychological safety faster, better and in more productive ways.
‘‘Just having data that proves to people that these things are worth paying attention to sometimes is the most important step in getting them to actually pay attention.’’ ‘‘Don’t underestimate the power of giving people a common platform and operating language.’’ – Rozovsky on Project Aristotle.
At Pluribus we are harnessing the power of people to tackle the challenges of today. It is therefore exceptionally important that we understand how people interact and work together in teams most effectively. If one thing can save the world it is humanity working together to innovate and overcome our problems. Understanding emotional intelligence and research such as that carried out by Google is critical to building the strongest teams who can take on this challenge.
Link to full article here – ‘What Google Learned From Its Quest to Build the Perfect Team’ – Charles Duhigg
For more information on Emotional intelligence and the EQi visit http://www.mhs.com